Terms and Conditions

Terms and Conditions


Cancellation – Over 2 hours notice is required for cancellation of single sessions. Missed sessions without the appropriate notice will be charged as if attended. Medical Cancellations – Cancellation is permitted where a person is not able to participate in a single sessions for medical reasons. A doctor’s note confirming that the person was not permitted to participate is required within 7 days of missed session and upon receipt, a credit for a makeup session.

No refunds are accepted on multipasses.


Fitness clothing may be returned within 48 hours for exchange only. Returns are valid only for products that have not been opened, used or damaged. Products, which are defective or damaged upon arrival, may be returned immediately for exchange. Some products may need to be shipped directly to the manufacturer. This will be stated on the product package or instruction insert. Should you be unsure if this is the case, please contact us using the information at the bottom of this page

Customers are responsible for all shipping charges on exchanges or refunds. Refunds are only available when an equivalent replacement in unavailable and customer does not wish to exchange for another product. 
If you would like to cancel or modify a reservation or appointment, click “Cancel.” “Late Cancel” appears when the online cancellation period has passed. This option can be used to allow another person to register in that availability. For more information, please contact us.

Ground Zero Fitness Disclaimer – waiver, informed consent and covenant not to sue.

I have volunteered to participate in a program of physical exercise under the direction of Ground Zero Fitness, which will include, but may not be limited to, bodyweight exercises, cardio vascular exercise and weight and/or resistance training. In consideration of Ground Zero Fitness’s agreement to instruct, assist and train me, I do here and forever release and discharge and hereby hold harmless Ground Zero Fitness and their respective agents, heirs, assigns, contractors and employees from any and all claims, demands, damages, rights of action or causes of action, present or future, arising out of or connected with my participation in this or any exercise program including any injuries resulting therefrom.

This waiver and release of liability includes, without limitation, injuries which may occur as a result of; 1) my use of all amenities and equipment in the Ground Zero Fitness facilities, or premises and my participation in any activity, class program, personal training, or instruction; 2) equipment that may malfunction or break; 3) their negligent instruction or supervision; 4) any slipping and/or falling/ dropping of equipment whilst on Ground Zero Fitness’s premises.

Assumption of Risk

To the best of my knowledge I am in good physical condition and have no disease, physical limitation, health concern, or injury that would be aggravated, or would be the cause of any injury sustained, before, during, or as a result of my participating in activities related either directly and/ or indirectly to Ground Zero Fitness. I recognise that exercise might be difficult and strenuous and that there could be dangers inherent in exercise for some individuals. I acknowledge that the possibility of certain unusual physical changes during exercise does exist. These changes include abnormal blood pressure; fainting; disorders in heartbeat; heart attack; and, in rare instances, death. I understand that as a result of my participation in an exercise program, I could suffer an injury or physical disorder that could result in my becoming partially, or totally disabled and incapable of performing any gainful employment, or having a normal social life. I recognise that an examination by a physician should be obtained by all participants prior to involvement in any exercise program. If I have chosen not to obtain a physician’s permission prior to beginning this exercise program with Ground Zero Fitness, I hereby agree that I am doing so at my own risk. In any event, I acknowledge and agree that I assume the risks associated with any and all activities and/ or exercises in which I participate. I acknowledge and agree that no warranties or representations have been made to me regarding the results I will achieve with this program. I understand that the results are individual and may vary.

I acknowledge that I have thoroughly read this waiver and release and fully understand that it is a release of liability. I am waiving any right I, or my successors might have to bring a legal action or assert a claim against Ground Zero Fitness for their negligence, or that of their employees, agents, or contractors.

By continuing with the booking procedure I accept and agree to the above terms and conditions.



Name and Registered Office:

Ground Zero Fitness Limited

7-9 Macon Court,



United Kingdom,


Company no. 10405749